Frequently Asked Questions

General

Where do we operate?: Empomart is currently operating in Ghana. As part of our Africa expansion drive, we will soon start operating in other African countries.
What are your opening hours?: We are open Monday - Saturday from 10am - 5:30pm and closed on Sundays. However, orders can be placed online outside our working hours.
What are the currencies used for transactions?: Currently, Empomart trades in Ghana cedis.
What do I need in order to start a transaction?: All you need to buy products online is to pay for the products or services, and fill the required delivery details.
Why do I need an order number?: It helps customer service by identifying your order and solves potential problems more effectively when the need arises.
The order number will be required if you need to make a complaint or return the ordered product to a merchant.
Are payments made through the website secure?: Yes, they are. All transactions are taken via Paystack, which is a trusted and secured payment gateway. This also means that we do not hold or keep track of your card details.
How long will it take for my order to be processed?: Order processing is one of our priorities. Kindly allow up to 72 hours from the date your order is placed to any location within Greater Accra Region. Delivery to locations outside Greater Accra Region may take up to 5 days from the date the order was placed. We cannot assure a guaranteed delivery time as we rely on a third party but the majority of orders should arrive within a few days of dispatch. If you would like a guaranteed next day delivery, please contact our support team.
How do I create an Empomart customer account?: Creating an Empomart Customer Account is fast, easy, and free! To create an Empomart Customer Account, please go here.
How do I deactivate my Empomart account: To deactivate your account with Empomart, please contact our support team. Kindly allow one business day to receive confirmation concerning your request for the deactivation. Once your account has been deactivated, Empomart will also remove your email address from our promotional email list. Please allow five to seven days for the promotional emails to stop.
Do I need to have an Empomart Associate account to use this feature?: No, you do not need to have an Empomart account in order to purchase on Empomart. Purchases can be done with a valid payment system without the need to use a registered account. However, we encourage you to open a free account so you can track and manage all your orders and activities in your account.

Merchants

Are there charges for owning an online store?

Do you process orders for customers outside Ghana?

No. Currently, Empomart is unable to process orders meant for outside Ghana. However, as part of our expansion drive we will be extending our activities beyond Ghana.

Do I need to run my online store from Ghana?

Yes, at this time Merchant services are only limited to Companies in Ghana.

How will I know if my application for a merchant store is approved?

You need to be a little patient. All applications go through an approval process that could take up to 3 working days. Once the application is processed, you’ll be notified via email or telephone by the Empomart support team.

What are the odds of having my application for a Web store approved?

Yes, there is a great probability for a successful application. If, for some reasons, the application isn’t successful, our support team will be happy to assist you to ensure a successful application.

This is my first business. Am I still qualified for a Web store?

Yes, Empomart works with emerging businesses to become online merchants.

How do I track sales of my products?

For dispatched orders go to account->selling->orders-shipped.

For completed orders go to account->selling->orders-completed orders.

Note: When you are logged into your account you will see all the sales of your products and the amount due you.

How do I make withdrawal requests for sales made?

Login to your account->transactions->pay-requests->new-request and enter the amount you are withdrawing. Alternatively, our sales team will contact you immediately sales of your product(s) are made.

Partners

What are the Empomart bank account details?

GCB BANK ACCOUNT

EDWOM.COM LIMITED

ACCOUNT NUMBER: 1641130000363

BRANCH: ADJIRINGANO

ECOBANK BANK ACCOUNT

EDWOM.COM LIMITED

ACCOUNT NUMBER: 0500264495416701

BRANCH: LABONE

Why do I need a sponsor?

As a fresh Associate you will have a more experienced Associate (Sponsor) as a coach to offer you guidance and assistance. Your sponsor will introduce you to Empomart and assist you with all the necessary information you need in the beginning. Your sponsor will also help you to familiarize yourself with the Empomart Prosperity Plan.

Why do I need an order number?

It helps customer service by identifying your order and solves potential problems more effectively when the need arises.
The order number will be required if you need to make a complaint or return the ordered product to a merchant.

How are Associates paid?

Payments for group points generated by an Associate and their organization are seen by the Associate once they are processed, but they are paid on the 15th of every month.

Is there a minimum amount that an Associate must have in their e-wallet in order to withdraw commission?

Any commission balances that are less than GH¢100.00 will be withheld until a future pay period when your balance is at least this amount. Beyond GH¢100.00 commission balances can be withdrawn.

When do I get paid?

Commissions for a particular month are run and paid on the 1st and 15th of the next month respectively.

How do you pay my commissions and in which currency?

Empomart offers the following payment methods for sending commissions to its Associates:

By wire transfer. (Needs a bank account)
By mobile transaction

In which currencies are commissions paid?

Empomart pays commissions to its Associates in Ghana cedis (GH¢)

My question is not listed. How can I get in touch?

Please feel free to send an email to support@Empomart. We will usually respond within 48 hours.

Having Problems with Your Order?

Your Order Has Not Arrived

Login to your account to track your order status. If the order status has been changed to paid or dispatched for more than 48hrs hours and your order has not been delivered, please contact our support team. We will be happy to assist you.

Your Order is Damaged or Defective

Subject to the return policy of the merchant as stated at the time of purchase on the website you can return it for a replacement. Login to your account and send us a message. Please ensure that the order number is clearly stated in your message.

Your Order is Missing Items or Parts

Check to see if it was split into multiple deliveries. If items or parts are still missing, you may contact our support team.

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